Shipping policy

Order Processing

All orders are processed within 1 business day (Monday–Friday, excluding public holidays).

Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email once your order has been shipped.

Estimated delivery time: 1–3 business days after dispatch.

Delivery times are estimates and may vary depending on courier conditions.

Shipping costs are calculated at checkout unless otherwise stated.

We may offer free shipping promotions from time to time.

Jewel is not responsible for delays caused by courier services, weather conditions, customs procedures, or other circumstances beyond our control.

Please ensure that your shipping information is correct before completing your order.

We are not responsible for orders shipped to incorrectly provided addresses.

If an order is returned due to incorrect address details, additional shipping fees may apply for reshipment.

If your order arrives damaged, please contact us within 48 hours of delivery at:

We may request photos of the damaged packaging and product to resolve the issue.

For any shipping-related questions, contact us at: