Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, and in its original packaging. You will also need the receipt or proof of purchase.

For hygiene reasons, jewelry items that have been worn cannot be returned.

To start a return, you can contact us at jewelofficialbrand@gmail.com . Returns must be approved before being sent back. Items sent back to us without first requesting a return will not be accepted.

Approved returns must be sent to the following address:
Konstantinoupoleos 25 , Glyfada

Customers are responsible for return shipping costs unless the item is defective or incorrect.

You can always contact us for any return questions at jewelofficialbrand@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and resolve it accordingly.

Non-Returnable Items

We do not accept returns on:

  • Sale items

  • Gift cards

  • Jewelry that has been worn

If you have questions about a specific item, please contact us before making a purchase.

Exchanges

If you wish to exchange an item, the fastest way is to return the original item (if eligible) and place a new order once the return has been approved.

European Union – Right of Withdrawal

In accordance with EU consumer protection laws, customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the item, without providing a reason.

Returned items must be unworn, unused, and in their original packaging, accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected your return. If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at jewelofficialbrand@gmail.com.